LIBR 246-12: Web 2.0 and Social Networking Tools (Fall 2008)

Prior to this assignment, I've used both types of virtual reference technology and have an idea on what to expect from each service. AskNow and Meebo have different interfaces. AskNow is more like a chatroom while the Meebo interface is a widget on the library's page. It took a while to get a response from AskNow because I had to first fill out a form and and then wait for the system to connect and then wait for a librarian to pick up my question. The librarian was busy and mentioned that she was working with other patrons.