LIBR 246-12: Web 2.0 and Social Networking Tools (Fall 2008)

What do you think are the most important features any virtual reference service should have?

There are three things a virtual reference service should have to be effective.

The first is a good reference librarian. If you have a mediocre reference librarian, no matter what you else you have for virtual services will only be mediocre. Technology can only enhance, you still need a good base to provide good service. I think that is forgotten sometimes.