Policies are a must!

mattmcguire's picture

Libraries need policies than govern the use of social software.  Blogs, wikis, and RSS feeds can all be abused and used inappropriatly.  I work in corporate settings and you would be amazed what grown adults do when they think noone is watching.  Even with clear rules people choose to abuse the resources they have been given.  For example, if there are no guidlines for what people can build during work hours ro what type of language or tones to use, what type of recourse woulda library have if a staff member used foul language on a post.  Rules provide boundires and everyone should know the rules of the community.  Rules also keep you safe from the public in that if you have a policy and someone goes outside that, you can clearly explain the  library does not do that kind of thing and cite the policy.  Same thing for collection management I suspect.

I could not agree more with

harayda's picture

I could not agree more with you.

People want boundaries. If they do not have them, they keep pushing until they find them. In addition, if for not other reason, policies at the very least, give people (hopefully) a guide in what they should and should not be doing.

The worse thing in the world (well not really, but you get the drift) is a vague policy. It offers no direction and probably only exists to avoid legal ramifications. A policy when well written and followed-up and keep be the guide that rights a ship that is lost at sea.

Great points, both of you!

meredithfarkas's picture

Great points, both of you! Clarity is definitely critical and I'm sure we've all seen policies that are unnecessarily vague or restrictive and how that impacts use. I think a policy that comes from a place of creating a positive environment for everyone -- rather than just covering the institutions behind -- is usually the best approach. I think it's pretty obvious when a policy is designed specifically for the latter reason and it usually ends up just alienating community members rather than encouraging them and ensuring a positive environment. 

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