LIBR 246-12: Web 2.0 and Social Networking Tools (Fall 2008)

It’s a great service. It is a very convenient service for library patrons. It’s an online reference desk. To be honest, I have never used it before. However, it’s less intimidating than asking a librarian at the reference desk. I was able to ask those questions without explaining to the librarian the reason why I was asking these questions. I had a good experience and I am impressed with these librarians who answered my questions. The librarians joined the sessions quickly and communicated with me in a friendly manner. Although both librarians are well trained and experienced, I thought the librarian in #1 appeared to be more experienced. The librarian in #1 was faster and answered correctly with online references. Consequently, I learned the key to the success of these services depends on each librarian’s experience and training regarding these services.

 

 

246-12 Week 9 Chat transcripts with librarians

#1

Hello, Toshu Takamaru (ttakamar@slis.sjsu.edu)

 

Chat Transcript: 1. How many people were murdered in our state in 2005? 2. What is the Gross Domestic Product per capita of Bahrain?

BPLD Librarian ch: Librarian 'Librarian ch' has joined the session.

BPLD Librarian ch: Hello, I am a reference librarian with ___. Your librarians have asked our librarians to staff this nationwide cooperative when they are unavailable. I am reading your question now.

BPLD Librarian ch: Let me see what I can find for you -- please hold while I search.

Toshu Takamaru: Thank you

BPLD Librarian ch: Here is a page from the CIA Fact Book with information about your question on Bahrain.

BPLD Librarian ch: https://www.cia.gov/library/publications/the-world-factbook/geos/ba.html#Econ

BPLD Librarian ch: Do you see the page?

Toshu Takamaru: Let me see...

Toshu Takamaru: Yes, I can see it. Thank you.

BPLD Librarian ch: OK -- good. Now let me check for info on your other question.

Toshu Takamaru: Thank you

BPLD Librarian ch: Here is a page that gives murder rates by state and year...

BPLD Librarian ch: http://www.deathpenaltyinfo.org/murder- rates-1996-2007

Toshu Takamaru: Would you tell me how I figure out how many people was murdered in California in 2005?

BPLD Librarian ch: And here is a page that gives the actual number

BPLD Librarian ch: http://www.fbi.gov/ucr/05cius/data/tabl e_05.html

Toshu Takamaru: Thank you for your help.

BPLD Librarian ch: You are welcome.

BPLD Librarian ch: If you need further assistance, please feel free to contact us again. Thank you for using -----, -------'s Virtual Reference Desk. Goodbye!

Newest Message Toshu Takamaru: Thank you.

 

 

#2

[13:30] meeboguest309018: Please answer the follwing questions:

[13:30] meeboguest309018: 1. How many people were murdered in our state in 2005?  2. What is the Gross Domestic Product per capita of Bahrain

[13:31] librarianchat: hi there

[13:31] librarianchat: I'll see if I can help you find those

[13:31] meeboguest309018: Thank you

[13:36] librarianchat: ok, for the first one, I looked at the calif dept of justice website

[13:36] librarianchat: http://ag.ca.gov/cjsc/misc/mfrs.php

[13:36] librarianchat: and selected 2005

[13:37] librarianchat: then you can get various tables and statistics by crime/county/edt

[13:37] librarianchat: etc

[13:37] librarianchat: I selected crimes by county and it shows how many homicides there are

[13:39] librarianchat: and for your second question

[13:39] meeboguest309018: Thank you

[13:40] librarianchat: according to "The Statesman's Yearbook 2009"

[13:40] librarianchat: http://blais.claremont.edu/record=b1448593~S0

[13:40] librarianchat: p 170

[13:41] librarianchat: the GDP per capita  in 2005 of Bahrain

[13:41] librarianchat: is "(PPP$) 21,482

[13:41] librarianchat: "

[13:41] meeboguest309018: Do you find any information online?

[13:42] librarianchat: you could try looking for a Bahraini govt website

[13:42] librarianchat: but this is considered to be a reliable source

[13:43] meeboguest309018: You are right. Thank you for your help

[13:44] meeboguest309018: Have a nice day!

[13:45] librarianchat: you're very welcome

[13:45] librarianchat: is there anything else I can do to help you?

[13:46] meeboguest309018: That's all. Thanks again.

[13:46] librarianchat: no problem--have a good day!