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Cindy S Introduction

cindys's picture
Submitted by cindys on Fri, 08/27/2010 - 11:50am
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Hi Everyone--I’m Cindy and I live in Menlo Park, CA with my husband. We have two grown sons, ages 26 and 23. I joined the program because I wanted to know how to better manage information for my job. This is my eleventh course and I’ve learned that and then some! I work with a team that does a bunch of different things--documentation, Web development, process improvement, software support and training. I’m especially interested in learning about social software for knowledge sharing. I want to implement a knowledge-sharing system that people love to use because it’s easy and rewarding and they can find really useful stuff that makes it easier for them to do their work. I’m looking forward to learning in this class what I can do to get there.

Welcome Cindy! The impact of

meredithfarkas's picture
Submitted by meredithfarkas on Tue, 08/31/2010 - 3:23am.

Welcome Cindy! The impact of social software on the workplace in terms of possibilities for knowledge management is such an interesting topic (and might be a great impact paper topic!). There's a whole week of the class where we focus specifically on using social software behind the scenes in the workplace (rather than with patron-facing). I wish we could spend more time on it, but it's always a challenge to fit everything into the course that I feel is important without killing my students with work.

Thank you, Meredith! It's

cindys's picture
Submitted by cindys on Thu, 09/02/2010 - 10:07pm.

Thank you, Meredith! It's great to be in this class. And thanks for the paper topic idea :-). I'm wondering if through social software, people might be more apt to share the tacit knowledge inside their heads, the really valuable experience-based stuff that's so difficult to capture. What a terrific benefit that would be! 

Some organizations have been

meredithfarkas's picture
Submitted by meredithfarkas on Fri, 09/03/2010 - 3:45pm.

Some organizations have been very successful in collecting knowledge like that, but they're usually initiatives that started from the bottom-up, where employees implemented tools like wikis that were later adopted by the administration. I always wonder why some organizations are so successful in collecting staff knowledge while others are not -- there are a lot of theories, but I've seen little in the way of actual data on why people don't share in some orgs.

Understanding the environment

cindys's picture
Submitted by cindys on Sun, 09/05/2010 - 9:13am.

Understanding the environment that leads to knowledge sharing is definitely worth a look. I think there are a lot of factors--workplace culture, comfort with social tools, having ways to capture knowledge as part of your daily workflow (solving this last one may be the killer app because in my experience, almost everyone I know either dislikes intensely the idea of "documenting" what they do, or feels they just don't have the time).

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