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Social bookmarking ideas and patron use

I am fascinated by the potential of social tagging to increase the findability of online resources – be they items in a library catalog, websites, online journal articles, open access journal articles, etc.  Like many others in this course I can think of several ways we could implement social tagging tools into our services: adding subject-specific tag clouds into our online subject guides (I haven’t figured out how to do this yet), using a network of reference librarians to submit tags to a reference desk account to help us when assisting patrons, and building a community of researchers through a social tagging network, are just a few, not to mention just how much using social bookmarking tools can benefit us personally and professionally.  I have learned so many nifty tricks through the reading material, webcast and screencast that I can easily conclude that there are many more ways to implement social bookmarking into our services that I’ve yet to discover.  My only question is: do we know how much of an impact social tagging has had on the information-seeking behaviour of our patrons?  For instance, are undergrads using delicious?  Are faculty members?  Are we offering services using a utility that is not familiar to most of our patrons?  If not, it certainly creates a teaching opportunity.  

One of the good things about

One of the good things about RSS and tagging sites, like del.icio.us, is that you can use them in the background to improve your services. While these tools can be useful to users, training users may not be something your library is ready to do You can always use some of these tools to simply inprove the timliness and quality of service by pushing content out to users.

Users do not always understand the tools behind the information, but they do always know if you have been helpful.